Testimonials

Testimonials << \| \\ \| >>
A Selection of Client Testimonials >>

		Boston Sand & Gravel "Like almost every other company, we are dependent upon our IT environment to function properly. By using Longitude’s built in dashboard and prepackaged reports, we are able to fully understand the health of our critical applications. We did look at other products but found Longitude’s depth to be superior. We particularly like the product’s ease of implementation and use, and we were totally impressed by the dashboard and its drill-down capability. Longitude’s Web UI provides us rich monitoring and reporting with remarkable ease and usability. Longitude helps us stay ahead of problems and allows us to make smarter IT purchases and better business decisions."
		-Anthony Castaldo, IT Manager
		Brown University "We purchased Heroix RoboMon as a replacement for PolyCenter Watchdog, for its round-the-clock monitoring of all critical system parameters and subsystem operational parameters. RoboMon's sensors and alarms alert us to stuck queues and missing or errant processes by initiating reliable and efficient notification of the problem to relevant IT staff."
		-Jeff Hiris, Systems Manager
		Hanover Direct "Since implement-ation of RoboMon, we have been able to monitor on a more detailed level, the problems that we've encountered in the past. The rollout of the product was simple, and not without a few glitches, but they were more authenti-cation problems than anything. We are monitoring a number of e-commerce servers, as well as workstations. "The product is easily used, and very detailed if you want it to be. We've been able to be notified about a potential problem before we get caught with our pants down. either by phone text messaging, or by pager/email. It's been tantamount in the proactiveness of our organization with regards to alerts and hardware requirements, allowing us to better serve our customer base, and not lose out on any e-commerce as we would have before. "I highly recommend RoboMon in any IT solutions provider list of tools that they should have."
		-Dal Crosby, Windows NT Admin/Analyst
		Harvard University "RoboMon has been with us for years now and it is hard to imagine a time when we managed our OpenVMS environment manually. RoboMon has been and continues to be of great benefit."
		-Judy Constantine
		HealthPartners "We are very happy about being able to do our own configuration with the rule engine. The statistics you can get to are phenomenal. The service and stability of the product are just great."
		-Jeff Dudman, Health Partners
		K. Hovnanian "RoboMon has allowed us to be more proactive in the maintenance of our network. CPU, memory and hard drive space are constantly monitored. Services now auto-restart upon stopping. When auto-restart fails, we receive email and pages from the console. We are also able to monitor the Event Logs of over 40 Windows NT servers in one place. We filter the messages to just show the red error conditions and not informational messages. This has enabled us to be more productive and efficient in our monitoring. Once we finish with the RoboMon rules configuration, RoboMon will make my network more reliable and resilient."
		-Richard Herro, Network Manager
		Reynolds & Reynolds "I started looking for a tool to monitor our Windows NT systems over three years ago. I looked at all that were available and chose RoboMon because of it's ability to function 'out of the box.' We started out with a small test group and had a Heroix consultant in to help me plan and implement RoboMon (6.5). Later, about six months, the consultant returned to check out the completed project. The ease with which the software was installed and put to use was great. "Our IT group began to be proactive instead of reactive. Seems we were always putting out fires. We now have time to fine-tune our servers. "Reports have been invaluable. I can't possibly count the times my manager has said 'What does RoboMon say?' about some performance issue or application problem. "We monitor Exchange 5.5, SMS 2.0, SQL Server 6.5 and 7.0, IIS, Terminal Server, WINS, and several others with RoboMon 7.5 Plus we have rules running which help us determine our uptime/ downtime for monthly SLA reporting. "Overall, I have been very satisfied with this product."
		-Connie Powell, Windows NT/Novell System Administrator

		Trigon "Since getting into the field of computer and network support, I have seen an increase of the need for technology to do the job of data processing. "On the increase also is the need to support these systems. With so many companies providing services on a 7/24 basis, system down time has become the number one focus for the IT professional. "Monitoring tools have been developed over the years that aid in monitoring the health of these systems and alerting the support teams involved. "Of all of the products that I have worked with and used, RoboMon has been the most robust. The flexibility of the product is without equal. Most products come with predisposed conditions. RoboMon takes this several steps further by allowing the customization of these rules to the degree that one would need and want. It also adjusts itself to the environment, something that is not often seen. "I have been able to implement its ability to do this and to fix problems that it can with success. It has helped us to minimize downtime dramatically. This makes the customer happy, and in turn makes us happy. With that said it also makes the stockholders happy, because financial loss is reduced. "So, with RoboMon, not only am I notified of impending trouble, but for the most part, the problem is solved before I even get the page. "The process it goes through is that each server has RoboMon on it. It monitors all the vital signs of the system and processes. When it detects a problem it notifies our help desk via an SNMP trap to a central monitoring system. The person at the help desk sees the alert, attempts to fix the problem by following a standard set of instructions. If they can fix it, good. If not, they page me or one of the other technical support personnel. By the time I get the page for the problem from them, the problem could have existed for at least an hour. However, RoboMon begins repairing the problem as it sends the first alert. We also have some rules that page us directly, and use the help desk for problem tracking and logging only. This also aids in down time because depending on the problem we can get to it long before the help desk even responds to it. Down time is reduced from two to three hours to ten to twenty minutes. "RoboMon has definitely contributed to the success I have in doing my job."
		-Gabriel Velez, Network Services Administrator

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