Press Release, November 2005

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Heroix Longitude V2 Aligns Service Level Agreement Monitoring with Business Practices

Flexible SLA Definitions and Proactive Trend Alerts Raise the Bar in Agentless Performance Monitoring

November 8, 2005 - A leading provider of application performance management software, today announced a major upgrade to its Longitude software for system and application performance monitoring and reporting. By providing comprehensive platform and application monitoring using an agentless architecture, Longitude improves performance while saving money and reducing the time burden on IT staff.

Central to Longitude V2 is the ability to define and monitor Service Level Agreements based on established system and application performance metrics. A real time SLA dashboard provides an up to the minute, graphical view of service level performance, as well as historical reporting and drill-down capabilities to investigate shortfalls in service compliance. Longitude includes out of the box SLA definitions for common performance issues such as CPU usage and server reachability. Additional service conditions can be defined individually or can combine a variety of performance metrics to more closely emulate business service conditions.

Longitude V2 also features user-definable transaction monitoring, which enables users to measure and report on HTTP URL availability, response time and content (e.g., is an e-commerce site available, is it responsive to requests, and is it delivering the expected content), SQL query status and response time, DNS name resolution, service and process existence, ping, and other common transactions.

"Longitude provides a more realistic picture of Service Level Agreement performance by taking into account the fact that meeting an SLA normally depends on multiple factors," said Howard Reisman, Heroix Founder and CEO. "For example, suppose five different monitored servers are running a Web application. If one server goes down; that might still be "acceptable" for the particular service level. The condition might fall to "degraded"” if two servers go down, and so on. Instead of looking at the components individually, Longitude understands that the overall business service level is the primary concern."

Also new to V2 are added database and infrastructure monitoring capabilities including support for MySQL, Active Directory, and DHCP. A new trend monitoring feature keeps tabs on long term utilization trends and alerts IT departments if CPU, memory, or disk usage near saturation sooner than expected.

For more detailed product information visit the Longitude product page.

About ITC Software Heroix

ITC Software is a solutions provider that delivers award-winning software products that help organizations optimize the availability and performance of applications, databases, systems, and IT infrastructure running across multiple platforms. Performance management solutions have been delivered to over 1,000 organizations worldwide, including Horizon Lines, Kaiser Permanente, Honeywell, Tembec, Motorola, Inc., and Boston Sand & Gravel Company .

Heroix, the Heroix logo, RoboMon, and the RoboMon logo, Heroix eQ and Longitude are trademarks. All other trademarks are property of their respective owners. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.

Copyright © 2005 ITC Software. All rights reserved.