What is the current version of ENCORE2002 Clinic Software? ENCORE2002 is currently at version 6.0.0. ENCORE2002 Version 6.0.0 is also known as ENCORE 2005 Clinic Software.
Does ENCORE2002 Clinic Software comes with a warranty period? Yes. ENCORE2002 provides a warranty period of 60 days during which you can report problems and get software upgrade & fixes and technical support services.
How do I get support services after the product warranty has expired? You can subscribe to our ENCORE Support Assurance Programme or ENCORE Maintenance Programme. ENCORE Support Assurance Programme provides you with 24-hour email support. Support can come in the form of application software usage explanation, application configuration help, software problems reporting and fixing, and access to free software upgrades as new ENCORE versions and service packs are released into the market. ENCORE Maintenance Programme gives you all that ENCORE Support Assurance Programme provides, plus regular and ad-hoc on-site support services.
I have a few people in my clinic that need to view the patient queue and patient records at the same time. Does you software provides this capability? Yes. You can purchase ENCORE2002 Clinic Management Software Professional Edition. This edition when installed in multi PCs connected together through a local area network (LAN) will allow you to do just that. You could have the receptionist registering a patient while another staff member process payments. And the physician can view and prescribe medicine and perform diagnosis at the same time too.
I already have an existing medical software. How can I switch to ENCORE2002 Clinic Software without re-typing all of my patient records? Because ENCORE2002 Clinic Software System has migrated data from so many different software programs, we have become good at it! If your data is in another application format, we can migrate the patient data and transaction data. And if your data is in a format which we have already built tool for the conversion, we will do it for you at no additional cost!
How do my staff members learn ENCORE2002 Clinic Software? Do you provide on-site training? On-site training can be arranged, but it is rarely necessary because ENCORE2002 is so easy to use. ENCORE Clinic Management System comes with an on-screen training guide and an online help. In addition, you may get help from our consultants by telephone and emails before, during and after your training.
What if I have questions or problems. How long does it take for you to get back to me? Our consultants maintain a 24-hour email support and review email every hour. We are always reachable.
I have downloaded the setup program to try out the system. When I install it, it asks for a password and serial number. Where do I get the information? You probably downloaded the ENCORE clinic software setup program without using our registration form. Please register using our registration form and we will email you the setup instruction, including the password and serial number. Please take note that only registration form with accurate and complete information will be successful.
ENCORE Clinic Software has all the features of an advance Clinic Management System but it is much cheaper than all other commercial Clinic Management Software that I found. What is the catch? Most Clinic Management Systems cost about USD 3000 to USD 8000. Our customers would be paying for lesser than one-tenth of what these systems would cost them to get the same full features. We are working on a different business model from our competitors. We want to make the cost of owning a good comprehensive clinic software system affordable to all our customers. If a customer required additional services such as support and maintenance, they could then choose to pay only what they need. You do not need to pay for unused software services anymore!
What is the best screen resolution to run ENCORE Clinic Software? The most suitable screen resolution is 800 x 600. This resolution is tested to have big fonts that are comfortable to most practitioners. ENCORE can work with resolution 1024 x 768 but the font size could be a bit small. We do not recommend any resolution higher than 1024 x 768.
What are the countries where ENCORE Clinic Software would work well? We strive to make ENCORE Clinic Software work in different countries. If you find that there are areas which the software needs to change in order to work in your country, tell us so that we can make the necessary changes. We value your feedback and there is no additional charges for such program enhancements.
I am from a Non-profit organisation. How do I get a free Clinic Software as mentioned in your website? We provide you a free license of ENCORE Clinic Software once we have verified that your organisation is indeed a NGO or a Charity organisation. Mail us supporting documents that help us in this verification process.
OK. I am ready to buy. How long does it take for the delivery? The delivery time varies from states to states country to country. It usually takes 3 to 14 business days to deliver ENCORE Clinic System to you.
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