 Work Flow: 
Process 1: Upload & Download procedures Dictation from the physician is stored as digital voice files, which are uploaded via the Internet on to our secured FTP server. The FTP Site provides you with pre-configured software, which allows you to upload the voice files and download the completed reports. You are provided with a secure password to access your file directory on our site. Process 2: Transcription The downloaded audio files are assigned to our transcriptionists dedicated to handle specific accounts. The file is then transcribed on a transcription station and put into a customized format that is pre-defined by the client. We support Word formats. You can provide any requisite file templates. Process 3: Quality check Editors, Process Managers, Physicians and English language specialist then proofread the transcribed report. This enables us to maintain an accuracy level of 98.6% and above at all times. Process 4: Delivery of Reports Completed reports are then uploaded back on to the ftp directory. Process 5: Archival We have in place a self-reliant, fault tolerant archival and retrieval system for better data/audio management and care. Generally, Data files are archived for a period of 12 months for a minimum period of two months. |