Barriers of Offshore Cooperation

Barriers to Offshore Cooperation

MARKET STUDY BENEFITS GUIDE SURVEY SOLUTIONS

EXAMPLE: RUSSIA

According to Market-Visio 2002, corporations perceive the following barriers when considering an offshore cooperation:

Reasons to choose ITC for your outsourcing needs

Committed to deliver measurable business benefits for our customers with a high degree of cost and time predictability.

<Insignificant

Significant>

Lack of trust

Customer base exceeds 600 firms including American Airlines>, JSC Gazprom>, VimpelCom>, and SSA Global> (MAX International>)

You may manage the dedicated center as your own IT division with your own development schedules and deliverables, thus minimizing possible business risks.

Employees: 550+

Protection of Intellectual Property>

	Along with the development contract, we sign a nondisclosure agreement within a framework, mutually agreed on with our customers.
	In addition, each member of the staff signs a confidentiality agreement that provides for nondisclosure of the information obtained in the course of working for us, including any data exchanged with any subcontractor.
	If necessary, we will provide our customers with information regarding every member on the project team.
	In accordance with company policy our security service protects hard- and software against unauthorized access is.
	Data is exchanged via VPN with customers.
	We ensure confidentiality of information imparted throughout the phases of solution development, implementation as well as after project completion.

Lack of qualified project managers

442 University Graduates.

Most project managers have worked in US on contract basis.

Client-related barriers

Software development process immaturity of the client company

ISO 9001: 2000 certified since April 2001

Mandatory process for all projects

Differences in corporate/ organizational culture

Extensive experience developing international business applications.

Software development process immaturity of the Russian company?

Over 40 years of software/hardware design and development experience

Lack of English-speaking staff

Adequate language resources available.

Geographical distance

Communications' Infrastructure>

	We have the necessary resources to quickly deploy projects, provide 24x7 support, and communicate with customers via high-speed information channels, which are reliable and secure.
	To maintain close communication and mutual understanding with our customers we arrange videoconferencing sessions, e.g. once a week during the project implementation.
	To make all the required data easily accessible for customers, source code and/or project documentation can be stored on dedicated servers on customer’s site under any source control system and/or any software server dedicated for that purpose.
	To speed up project implementation and ensure a high level of service, we can extend or reschedule our working hours and/or provid customers with on-site support by our experts.

Technological offerences

We offer a full portfolio of IT services across industries.
Domain Expertise>
Corporate automation >
CRM/Call Centers >
Telecommunications >
Banking and finance >
Manufacturing >
Security Systems Design and Implementation >
Gas / Oil >
Medical – Pharmaceutical >

Lack of cultural compatibility

We are a leading technology services company with state-of-the-art facilities in Russia.

Sustainability of employees/ project managers

Dedicated teams are allocated to clients business

RUSSIAN DECIDATED CENTER (RDC)

RDC is a facility of dedicated resources (Infrastructure & IT professionals) that act as a virtual extension to your present IT setup >
Current Excess RDC Capacity: 50 seats, incl. FTP, vpn-link, support hot-line, storage servers, intensive project supervision, reporting >>

Facilities>

	We continually invest in our infrastructure. We have ultra-modern facilities with a total space of 160.000 square feet.
	These offices provide workplaces for 550 full-time employees. They are supported by over 700 computers, including workstations, servers, testbeds.
	Each workplace features a modern PC, a SUN workstation or a Mac with up-to-date software installed, a telephone, and shared access to a high-speed printer.
	All computers are networked with a 100-Mbit capacity. The networks are secured by firewalls; server rooms are equipped with security and climate-control systems.
	The office LANs are interconnected with 6-Mbit channels and united to a WAN. Virus protection for groupware folders and file servers is ensured by Symantec Antivirus software.
	Secured communications with customers can be set up via VPN-enabled equipment (Cisco) or high secure direct communications through an ISDN or a DSL line that can also be used to back-up Internet connectivity.
	There is no need for our customers to invest in facilities, equipment and to ensure conformity with required standards. We have already taken care of this. Further investment in Fiber-optic communications lines are planed.

Benefits of Outsourcing for your company>

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